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FAQ`s

Consultation & Planning Fee Policy

All consultation and planning fees are non-refundable. These fees cover the time and expertise required to review travel requirements, create relocation plans, and provide regulatory guidance.

A deposit is required to begin relocation services.

  • Deposits are non-refundable once services have begun

  • Deposits secure your relocation timeline and compliance planning

  • Work may include document review, airline research, and scheduling

Clients are responsible for providing accurate and timely information regarding their pet’s health records, vaccinations, and identification.

Tails In The Wind Pet Relocation is not responsible for delays caused by:

  • Missing documentation

  • Incorrect information provided by the client

  • Failure to complete required veterinary appointments

Pet travel regulations and airline policies may change without notice.

Tails In The Wind Pet Relocation is not responsible for delays or additional costs caused by:

  • Government regulation updates

  • Airline policy changes

  • Border control decisions

However, we will make every effort to adjust travel plans when possible.

Due to the planning and administrative work involved in pet relocation:

  • Consultation fees are non-refundable

  • Planning and documentation services are non-refundable once started

  • Refunds for unused services may be considered at the company’s discretion

International travel can occasionally be affected by weather, airline schedule changes, or government inspection procedures.

While we coordinate closely with airlines and authorities, Tails In The Wind cannot guarantee exact travel times or arrival dates.

Pets must be healthy and cleared for travel by a licensed veterinarian.

Tails In The Wind reserves the right to delay or cancel transport if a pet’s health condition may put the animal at risk during travel.

Tails In The Wind Pet Relocation is not liable for delays or service interruptions caused by events beyond our control, including:

  • Airline cancellations

  • Weather conditions

  • Government restrictions

  • Airport closures

  • Natural disasters

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